Frequently asked questions / FAQ

Below you will find the answers to frequently asked questions. If your question is not listed, please contact us via the contact form.

> How fast will I receive the code?

We always try to send the radio code as quickly as possible. Based on the model usually within a few hours or just a min and if the data is entered correctly. Orders between 8 a.m. and 4 p.m. are delivered the same day!

> Do you deliver codes during the weekends?

Yes, we will send the code asap!

> What payment methods are available?

We support Credit Card and Paypal right now. Is there a payment method missing? Let us know!

> Can I request a code via the VIN of the car?

No, we can only request a code via the radio’s serial number.

> Where can I find the serial number?

To find the serial number, the radio or navigation must be removed from the car.

> What happens if no code can be found?

If the radio code cannot be found, you will receive a full refund of your cash.

> My code does not work?

If the code does not work, something has probably gone wrong. Please send us a picture of the serial number and your order number to check this.

> I did not receive the code!

We try to send the code within 24 hours? No code received? Please check your spam folder or contact us.